Dublin Fire Brigade seeking to recruit Emergency Service Controllers

Date Published : November 12th, 2015    Published By : admin

Have you ever wondered what it;’s like to be an emergency control room operator, dealing with emergency 999 calls from the public? Well, here is your chance to find out!

Dublin City Council is seeking committed and enthusiastic individuals to join its East Region Control Centre as Emergency Services Controller at Dublin Fire Brigade on a temporary basis.  The East Region Control Centre (ERCC), currently located in Tara Street, Dublin 2, is operated and managed by Dublin Fire Brigade; it handles the Fire, Rescue and Emergency Calls for the majority of Leinster and also handles Emergency Ambulance calls for Dublin City and County.


Dublin Fire Brigade provides the fully integrated Fire, Emergency Ambulance and Rescue Service for the four Dublin Local Authorities: Dublin City, Fingal, South Dublin and Dún Laoghaire / Rathdown County Councils. To facilitate the provision of this service Dublin Fire Brigade (DFB) employs approximately 1000 personnel working in 6 districts with 12 full-time stations, 2 retained (part-time) stations, Training Centre, East Region Communications Centre, Fire Prevention, Administration and Workshops with a fleet of 115 + vehicles. DFB provides a response to a diverse range of emergencies along with fighting fires and responding to Emergency Ambulance incidents. DFB also responds to incidents involving Water Rescue, High Line Rescue, Road Traffic Collisions, Flooding, Chemical Incidents and Marine Emergency Response.

DFB ERCC Sharon gaffney
Pic: (Sharon Gaffney)

The role of the Emergency Services Controller is the essential first step in getting emergency appliances, officers and other supporting services to the incident plus providing support services to fire crews. The Controller will receive emergency calls from the public and other agencies and as speedily as possible, the Controller must identify the location and nature of the incident. In addition, the Controller will provide administrative services to both the ERCC and participating fire authorities as required. Successful candidates will be employed on a shift system which covers an emergency call answering service 24 hours a day, 365 days a year. Upon recruitment Emergency Services Controllers will be required to undertake an initial ten week training course.


Calls to fires and medical emergencies can in fact be just a small part of the everyday work that Emergency Services Controllers do. However Controllers do take calls for all types of emergencies, which can involve both major and minor incidents including Water Rescue, High Line Rescue, Road Traffic Collisions, Flooding, Chemical Incidents and Marine Emergency Response. At times they may also need to be able to give life-saving advice over the telephone.

DFB FF The Journal

This type of work requires a range of personal skills such as understanding, reliability, flexibility and the ability to work within a team.

To find out more and apply, click here: http://www.publicjobs.ie/publicjobs/campaignAdvert/24369/booklet.htm


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